ComplaintS procedure

As a member of the Fundraising Standards Board (FRSB) ACT agrees to fundraise in accordance with the Institute of Fundraising Codes of Fundraising Practice and the FRSB Fundraising Promise.  We are also committed to managing complaints using the procedure outlined below.

ACT aims to resolve all complaints about its fundraising activities as quickly and fairly as possible.

If you wish to make a complaint, please write to:

Melanie Atkinson
Complaints Coordinator
Addenbrooke’s Charitable Trust
Box 126
Addenbrooke’s Hospital
Hills Road
Cambridge
CB2 0QQ

Or by email to: melanie.atkinson@addenbrookes.nhs.uk

All complaints will be acknowledged in writing within 14 days of receipt.

We will seek to resolve the complaint and notify you of the outcome within 30 working days. 

If you are not happy with the response you receive from us you should contact the Fundraising Standards Board within two months of receiving your response, at:

Fundraising Standards Board
Hampton House
20 Albert Embankment
London
SE1 7TJ

All complaints will be kept on file, and an annual return will be made to the Fundraising Standards Board recording the number and nature of complaints received.